Return & Refund Policy

At Giritra Jewellers, customer satisfaction is our priority.

1. Return Eligibility
Returns may be accepted only for damaged, defective, or incorrect products delivered to the customer.

2. Return Request
Any return request must be initiated within 48 hours of receiving the product, along with supporting photographs and proof of purchase.

3. Non-Returnable Items
Customized jewellery, engraved products, gold coins, and special-order items are not eligible for return or exchange.

4. Refund Process
Once the returned item is inspected and approved, the refund will be processed through the original payment method.

5. Refund Timeline
Approved refunds may take 7–14 business days to reflect in your account depending on your bank or payment provider.

6. Exchange Policy
Exchanges are subject to product availability and approval by Giritra Jewellers.

7. Contact Us
For return or refund assistance, please contact our customer support team.

Privacy Policy

At Giritra Jewellers, we value your privacy and are committed to protecting your personal information.

1. Information We Collect
We may collect your name, email address, phone number, address, and message details when you contact us or place an order.

2. How We Use Your Information
Your information is used to process orders, respond to inquiries, provide customer support, and improve our services.

3. Communication Consent
You agree to receive communications through email, telephone, and/or SMS/RCS/WhatsApp regarding your inquiries, orders, and promotional offers.

4. Data Protection
We implement appropriate security measures to safeguard your personal data from unauthorized access or disclosure.

5. Third-Party Sharing
We do not sell, rent, or share your personal data with third parties except where required by law or for order fulfillment purposes.

6. Cookies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.

7. Updates to Policy
We may update this Privacy Policy periodically. Continued use of our website constitutes acceptance of any updates.

Terms & Conditions

Welcome to Giritra Jewellers. By accessing our website, you agree to comply with the following terms and conditions.

1. Use of Website
You agree to use this website for lawful purposes only and not for any activity that may harm our business, website, or users.

2. Product Information
We strive to ensure that all product descriptions, images, and specifications are accurate. However, slight variations in design, weight, dimensions, or color may occur due to craftsmanship and display settings.

3. Pricing
Product prices are subject to change without prior notice based on prevailing gold, silver, diamond, and gemstone market rates.

4. Communication Consent
By submitting your information, you agree to receive communications through email, telephone, and/or SMS/RCS/WhatsApp.

5. Intellectual Property
All website content, including text, images, logos, designs, and graphics, is the property of Giritra Jewellers and may not be copied, reproduced, or used without written permission.

6. Limitation of Liability
Giritra Jewellers shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website.

7. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website signifies acceptance of the updated terms.